Privacy Policy

Last updated: June 8, 2026

XperServe (“we,” “us,” or “our”), a division of XperPrint, LLC based in Houston, Texas, respects your privacy. This policy explains what information we collect when you visit xperserve.com, request process serving, or otherwise interact with us, and how we use, share, and protect that information.

1. Information We Collect

Information you provide directly

• Contact details when you request service (name, phone, email, firm or business name).
• Case information you submit (citation, court, cause number, subject of service, addresses, and any documents you upload).
• Payment information processed by our payment processor — we do not store full card numbers.

Information collected automatically

• Standard server logs: IP address, browser type, pages viewed, referring URL, and timestamps.
• Cookies and similar technologies used for basic site function and analytics. The site does not use third-party advertising trackers.

Information from the field

• Documentation of service attempts: date, time, GPS coordinates of attempts, photos where lawfully permitted, and the affidavit of service.
• This information is collected for the purpose of complying with the Texas Rules of Civil Procedure and providing it to the requesting party and the court.

2. How We Use Information

• To perform the services you request (process serving).
• To communicate with you about your case status, scheduling, and billing.
• To prepare affidavits and other documents required by the court.
• To maintain records as required by applicable Texas law.
• To improve our website and operations.

3. How We Share Information

We share information only as needed to perform our work or as required by law. Specifically, we may share information with:

• The courts and parties involved in the case you have asked us to handle.
• Service providers who help us operate (e.g., hosting, payment processing, e-filing platforms). They are bound to use the information only for the services they provide to us.
• Law enforcement or other authorities when required by subpoena, court order, or applicable law.

We do not sell your personal information, and we do not share it with third-party advertisers.

4. Data Retention

We retain client case files and affidavits for the period required by Texas law. Billing records are retained for the period required for tax and accounting purposes. Server logs are retained for a limited period for security and troubleshooting.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect the information we hold, including encrypted transport (HTTPS) for the website and access controls for case files. No system is perfectly secure; we encourage you to use strong passwords for any account-based interactions with us.

6. Your Choices and Rights

• Access and corrections: You may contact us to request a copy of the information we hold about you in connection with your case, or to correct it.
• Marketing: We do not send marketing email or text messages without consent. If you receive any communication from us you did not expect, let us know at support@xperserve.com.
• Cookies: Your browser allows you to refuse or delete cookies. Doing so may affect basic site features.

7. Children

This site is not directed to children under 13, and we do not knowingly collect personal information from them.

8. Third-Party Links

The site may link to third-party websites (for example, court e-filing portals). This policy does not apply to those sites; please review their privacy practices separately.

9. Changes to This Policy

We may update this policy from time to time. The “Last updated” date at the top of this page indicates when it was last revised. Material changes will be noted on this page; please check back periodically.

10. Contact Us